PROCESSING POLICY: ASARP.
AS SOON AS REASONABLY POSSIBLE. We do our best to make that happen within 1-3 business days (we can not promise same day shipping). Then you get a shipping notification with tracking from F3 HQ in Chicago, IL USA.
SHIPPING POLICY: GLOBAL.
Free Domestic Shipping on orders over $50. We offer USPS Priority Mail and USPS Priority Mail Express - USPS makes a commitment of 1-3 business days. It is a guaranteed service. They do not guarantee overnight delivery.
International Shipping. We offer USPS First Class International flat rate of $15. For USPS Priority International contact us. Shipping rates do NOT include VAT, customs fees, other taxes and/or additional local delivery fees that may be charged once the package arrives at the destination country. These are out of our control and would be the customer’s responsibility. If a package is refused due to custom fees not being paid and sent back to us, it is the customer's responsibility for reshipping charge. We’re also happy to refund the blanket price but we cannot refund shipping fees. Thank you for your understanding.
Warranty policy: lifetime.
Lifetime Warranty applies to original owners only (valid proof of purchase required). If one of our F3 products fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and craftsmanship are covered. This warranty does not cover crash damage, improper care, improper installation or negligence.
We design and manufacture our products to very strict tolerances and quality expectations. Post manufacturing we inspect and assemble each part - by hand. We understand that crashes and mishaps happen and would gladly like to hear the stories. We also have very keen eyes when reviewing our babies - we can identify scratch marks made by angry pliers, damage done by the winging-it installation method. Detailed instructions & videos are on the website and packaging for good reason. The bike industry term JRA (as in this thing happened when I was “Just Riding Around") still applies.
Warranty does not cover damage to phones, computers, lights, or cameras, caused by improper installation, or improper use, or a failed F3 Cycling part. User assumes that risk. Sales tax, freight, VAT/Import duties, shipping, are not covered by F3.
RETURN POLICY: NO SWEAT.
100% committed to 100% satisfaction. Hassle-free returns.
Email us for authorization at email@example.com
There must be no sign of use or damage caused by the customer.
Items returned for reasons not due to manufacturing defect must be in like new condition to qualify for a full refund.
Items that have been installed, scratched/blemished or missing the original packaging will be inspected and may only qualify for partial refund.
The return must be within 30 days from date of purchase.
Once approved, you will be emailed a pre-paid shipping label.
Returns processed upon receipt and confirmation of above stated criteria.
assurance policy: our pledge.
Committed to responsive and transparent customer service. We pride ourselves on giving the same level of detailed attention to our customers as we do our products.